POLICIES
Guest Privacy Policy: We respect and are committed to protecting your privacy. Registered guest who may have other guest staying or visiting them are responsible for providing driving directions and entry codes. Rustic Luxury Cabins will not provide this information to anyone other than the person/persons listed on the reservation. We will also not confirm the names of registered guest to anyone other than the person who is listed on the reservation.
Minimum Stays: A 2 night minimum stay is required on reservations. A 3 night stay is required for Federal Recognized Holidays, Christmas week, July 4th week and Spring Break. A 4 night stay is required for Thanksgiving.
One Night Stays: From time to time an open night of 1 may exist between reservations and we make these available for stays. One night stays are limited to one bedroom cabins only. Additional cleaning charges will be added to one night stays. One night stays at 2, 3 and 4 bedroom cabins are not available at this time.
Driving Directions Detailed driving directions from Broken Bow, OK intersections of US 259/70 and Oklahoma SH 3 to your cabin are in the confirmation emails. Please print these before departing on your vacation. 911 has mapped the area but GPS is not available for the addresses of the cabins.
Check In/Out: Check in is a self check-in procedure. There is no centralized check-in office. Your reservation will have detailed driving directions and door access codes. Please print reservation confirmation so you will have detailed driving directions. Relying on retrieval via email while in the area is not guaranteed.
4:00 PM or later on Fridays and Sundays for all cabins-To have time to prepare cabins for your arrival this policy is firm. Check in is 4:00 PM or later for all 3 and 4 bedrooms cabins. All 1 and 2 bedroom cabins can request a 3:00 check-in for Monday through Thursday arrivals(request must be made prior to your scheduled day of arrival). Sorry but we cannot make arrival adjustment to an earlier time on your scheduled day of arrival for request made on arrival date. Request can be made in the notes section of online reservation process and time will be adjusted upon acceptance of confirmation. A new confirmation will be sent confirming the adjusted time. Check out will be no later than 11:00 AM. Checking out after 11:00 AM may be subject to additional charges.
Entry to the cabin is not permitted until your scheduled check in time from your confirmation. In order to provide clean and comfortable accommodations these times must remain firm so that our staff can clean the properties. When checking out please do not leave dirty dishes and remove all personal items from refrigerator. Please do not move furniture. Replacing furniture back to original location may result in additional charges.
Rates: The nightly rate will be listed in the reservation system. Please see the reservation/ pricing tab on the home page of the website for rates. The rate is based on number of guests the cabin will accommodate comfortably which is two persons per queen bed or king bed and 1 person per full size bed and smaller. Please do not count children under 14 when entering number of guest in the reservation. All cabin base pricing listed is based on two adult persons age 14 or older *PER BEDROOM* occupancy. Any adult over the bedroom occupancy there will be a $15.00 per adult per night charge. An example is a two bedroom king beds with a pullout sleeper that accommodates 6 will be charged base price for up to 4 adults and additional charges will be applied for adults age 14 and older. Children under age 14 are excluded from this charge and should not be calculated when making the reservation. Overcrowding of cabins can result in additional charges per person per night and or cancellation of reservation.
Firewood and Campfires:Firewood can be purchased and the delivered to your cabin prices are $40.00 1/4 rick, $75.00 for 1/2 rick, 150.00 for full rick. Firewood request need to be requested at the time the rental is made. Request made after arrival at the cabin may take one day or longer to delivered. Refunds cannot be given for unused firewood. Please note that it is against the law to leave campfires unattended. During times high fire danger we will notify guest by signage inside of cabin of outside fire bans imposed by the issuing authority. Fire bans may be issued by local authorities and state officials at any time and are not within our control. If a fire ban is issued all firewood ordered will be canceled and refunds given for any firewood not delivered. No other refunds for firewood will be issued. Please do not forage for firewood or cut trees around cabins. If trees are cut down or damaged a replacement charge will be added to your stay.
Quiet Hours: Cabins are to avoid playing excessively loud music outdoors at any time during your stay. Please observe quiet hours from 9:00 P.M. until 7:00 A.M. During the quiet hours loud noises such as shouting, screaming, or playing loud music outside are prohibited by development covenants. Excessive noise outside during quiet hours may be cause for immediate eviction from property without refund. Please help us enjoy your stay as much as your neighbor wants to. Please note that the cabins in the area are privately owned and any cabin that is not managed by Broken Bow Vacation Cabins is not restricted by our policies. We will attempt to contact the management company or owner of cabins creating loud noises and ask them to contact the cabin to ask them to be quiet. We do not have control over noises therefore no discounts or refunds shall be given for noise issues.
Area Development: The area of Hochatown is experiencing a construction boom. Cabin construction is taking place in all areas of Hochatown. We cannot predict when and where new construction will be occurring. We try to work cooperatively with all construction companies to keep noise to a minimum. Broken Bow Vacation has limited abilities to keep noises to a minimum.
Restocking of Supplies: We supply all our guest with ample supplies of paper goods and washing detergents. If additional supplies are needed request made prior to 3:00 P.M. will be filled same day. Request made after 3:00 P.M. will be delivered the next morning.
TV’s: Prior to your arrival we inspect each cabin and turn on TV’s to ensure they are on correct settings. Cabins with Direct TV will operated on the HDMI 1 setting. If TV settings are tampered with and TV is not working properly we will correct the settings as soon as possible.
Hot Tubs: All hot tubs are drained and cleaned after each guest visit. Once hot tubs have been filled it will take 3 to 4 hours to fully heat the water. In order to keep check-ins as early as possible your hot tub water may not be at desired temperature upon your arrival. Please do not adjust hot tub settings as they are set properly after cleaning. You can monitor the temperature and it will be rising as the water in the tub heats. If no temperature rise after 30 minutes then please call our housekeeping number. Please do not allow children to get on top of hot tub or Spa covers as they will break. Replacement cost of hot tub covers is $500.00. Do not use hot tubs if there is thunder and or lightening in the surrounding area.
Weddings: We do not allow weddings or wedding receptions on properties.
Forms of Payment: Forms of payment accepted are a valid credit card, Visa, MasterCard, American Express and Discover. Name on reservation must be the same name on the credit card making payment. No split payments between person on reservation and a third party. Payments toward reservation can be made by calling our reservation number. Please no payments in less than $100 per payment.
Payment/Deposit:A non-refundable deposit/credit of 50% of one night average rental rate will be charged when the reservation is made. This deposit will be applied as credit when remainder of outstanding balance is billed. Balance of reservation for all 1, 2 and 3 bedroom cabins will be billed 14 days prior to arrival. Balance of reservation for all 4 bedroom and larger cabins will be billed 30 days prior to arrival. All cabins booked for Spring Break are billed 30 days prior to arrival. Acceptance of this agreement allows Broken Bow Vacation Cabins to bill my credit card used to make the reservation unless other arrangements have been made.
Check In/Check Out:The properties have a self check in. You will be emailed a confirmation that will have driving directions to cabin and entry access codes. Please print these before leaving. Do not count on your email to download the directions and entry codes once in the area. Check out is a self check out prior to 11:00 AM on the day of departure. Please leave the property neat and orderly upon leaving. Direction on how to leave cabin are posted on the refrigerator. Cabins left messy with pet hair on furniture and in bedding, any type of deification and or vomit, movement of furniture from original placement will be subject of excessive cleaning fees up to $100.00. If damages occur there will also be charges to cover up to the full amount of repairing damages.
Cancellations: Cancellations and date changes for 1, 2 and 3 bedroom cabins made WITHIN 14 days before your arrival and not in the Spring Break period may be charged the full reservation fee if we are unable to rebook the property. Spring Break cancellations for all cabins made within 30 days before the scheduled arrival date may be charged the full reservation fee if we are unable to rebook the property. Cancellations and date changes for 4+ bedroom cabins made WITHIN 30 days before your arrival may be charged the full reservation fee if we are unable to rebook the property. Cancellations or date changes must be confirmed by the property management company. Messages left on answering machines or voice mails or request on phone calls are not accepted forms of cancellation. Cancellation request and date change request must me emailed to us from a reply to the reservation confirmation or to reservations@brokenbowvacationcabins.com. Reservations cannot be canceled unless we have been notified by email.
Weather and Environmental Conditions: We are not able to give refunds due to inclement weather and/or early departure. We will refund or rebook reservation if National Weather Service or State Weather Services issues advisories of all road closures that do not allow you to travel between your point of departure and our properties. Conditions of the lake and surrounding areas are not reasons for cancellations. Prescribed or controlled burns may be conducted in the area by the US Forest Service. Broken Bow Vacation Cabin is not able to provide refunds or cancellations due to environmental conditions from prescribed or controlled burns. We provide a link to travel insurance on the home page of our website. This is provided as a convenience and is a 3rd party vendor. You may use this to purchase travel insurance or use an insurance provider of your choice.
Temporary Power Outages: Due to the rural areas that our cabins are in there will be temporary power outages due to factors that Broken Bow Vacation Cabins cannot control. When power outages occur the local service provider is Choctaw Electric Cooperative. Cancellation and refunds cannot be given when outages last less than 12 hours.
Allergies and Sensitivities: All of our cabins are privately owned and are second homes to the owners. Broken Bow Vacation Cabins cannot guarantee the cabin to be hypoallergenic.
Pets: There is a 15lb limit on dogs. There will be a $15.00 per pet per night charge applied to dogs. The maximum number of dogs allowed is 2 some properties only allow 1 pet. Do not allow dogs to get on furniture. Crate your pet if you leave property. Animal droppings and excessive cleaning due to pet hair removal will incur additional charges. Failure to claim pets on reservation, make us aware you are bringing pets or not following per policies of weight limits, allowing to get on furniture or not crating pet while away from property shall be subject to pet fees being applied up to the rate of $100.00 per day or immediate eviction without refund. Personal pets not belonging to registered guest are not allowed at the properties without approval from Broken Bow Vacation Cabins.
Items Lost or Left Behind: Broken Bow Vacation Cabins shall not be responsible for items left or lost in any cabin by guest. Personal items left behind will be mailed to customer with a minimum fee of $25.00 to cover retrieval of item and also a fee of shipping and handling charges will be added to the guest charges. Broken Bow Vacation cabins will look for items left behind and may charge a $25.00 fee to look for the items. Items retrieved from cabin and not claimed within 30 days of scheduled departure will be discarded.
Damages: Damages to cabin or grounds including trees will be repaired and cost to repair and replace will be billed to the reservation. Please do not allow children to get on top of hot tub or Spa covers as they will break. Replacement cost of hot tub covers is $500.00.
Tents and RV’s: Guests may not utilize tents or RV’s without prior approval from Broken Bow Vacation Cabins.
Fireworks and Loud Noises: Shooting of fireworks are not permitted on properties. Loud noises such as shooting of guns and playing loud music outside are not permitted on the properties. Violation of these policies may subject property guest to immediate eviction from property without refund of reservation fees. Guest who use fireworks on property and leave trash will be charged an excessive cleaning fee.
Smoking: Smoking is not allowed inside of living areas of properties. You may smoke on covered and uncovered decks and inside screened porches. Please do not leave butts on the grounds. Smoking in a cabin will incur a minimum $500.0 cleaning fee plus any cost associated with accommodating future guest stays in the cabin due to smoke smell. We enforce this policy strictly.
Trash: Please secure trash that is placed outside in the barrels provided with the lid on them. There are critters in the area that will scatter your trash. Please do not clean fish on property.
Internet: Internet service is provided at no charge and Broken Bow Vacation Cabins is not responsible for outages or compatibility with guest computers. Guests may not use the cabin internet service in a manner that violates any local, state, federal or international law or regulation, including but not limited to fraudulent and obscene activity.
Firearms and Airguns: Please take your firearms home with you. Airguns (some examples are bb guns, pellet guns, paint ball guns) and firearms are not allowed to be shot for recreational purposes on the properties. Discharge of airguns or firearms on properties can be ground for immediate eviction without refund for remainder of stay. If you checkout of property and leave a firearm you may retrieve the firearm from us on the day of your departure. Any firearm left overnight will be transferred to you via local FFL License to a FFL license of your choosing. The minimum fees are handling fees of $100.00 plus shipping and FFL Fees. Broken Bow Vacation Cabins policy is to not store firearms for retrieval at a later date. Any firearm not claimed or shipped after 30 days or not picked up on day of scheduled departure from property will be considered abandoned property and disposed of.
Privacy Policy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you make a reservation on our site. We will not sell your personally identifiable information to anyone.
Property Electronic Equipment A $100 fee will be imposed for tampering with electronic equipment that causes a service call. Do not unhook, disconnect any electronic equipment for video games or other devices. Video games may be connected to available HDMI slots only. Housekeeping will check electronics before arrival to ensure they are in working order.
Cabin Construction Cabins are made of wood construction and additional materials that are part of normal and accepted building standards. Cabins are finished to standards of wood construction using lacquer finishes. Please be aware if any guest has any sensitivities to wood material or wood finishes refunds for departure will not be given.
* Wildlife Encounters: Due to the location of our cabins in forested areas, there is a chance guests will encounter some type of wildlife, insects or stray animals. Each property is professionally treated on a scheduled basis for interior pests, but due to the natural habitation of the forest, no refunds or compensation will be given for any problems resulting from pests inside or outside the cabin. Do not feed animals you may see around the cabin nor permit them to enter the cabin. Do not allow children to play with, pet or feed stray animals. We are not responsible for any wildlife or animal encounters of any kind. Broken Bow Vacation Cabins is not responsible for medical bills resulting from injuries resulting from encounters with wildlife or stray animals.
Security Policy: Our booking engine, SuperINN.com uses a VeriSign Extended Validation SSL which gives Web site visitors an easy and reliable way to establish trust online. Only SSL Certificates with Extended Validation (EV) will trigger high security Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard. This is the best way to reserve your next stay at one of our broken bow cabins. Call us today!
Liability: All outdoor activities involve certain inherent risk of injury up to and including death. Every effort will be made to secure and make safe all facilities under our management. It is expressly understood and agreed that neither the owner, nor the management company of said premises, shall be liable for any damages or injury to guest, guest’s guests or their families, or to any of owners property from whatever cause arising from the occupancy or use of the premises by guests and their family and guests. Neither cabin owners, nor www.brokenbowvacationcabins.com, shall be held liable or responsible for any violation of these terms.
Thank You and Enjoy Your Stay!
